Return & Refund Policy

Store Policies

Refund & Order
Policy

All sales are final.

Because every unit is custom-made to order, we do not accept returns, exchanges, or cancellations once an order has been placed. Please review all details carefully before completing your purchase.

Required: All orders must have a completed Purchase Authorization Form or they will be automatically canceled.
Refunds

Our Refund Policy

All Sales Final
All orders are final sale. We do not accept returns, exchanges, or cancellations once an order has been placed.
Exceptions
Refunds are only issued if Velissé Hair makes an error — for example, the wrong product was shipped to you.
Color Differences
Wig color differences caused by lighting (natural, white, or warm light) are not considered defects and are not eligible for a refund.
Return Shipping
If a return is approved due to an error on our part, Velissé Hair will cover all return shipping costs.
Exchanges

Exchange Conditions

When Exchanges Apply
An exchange may be approved if items received are incorrect or the head size does not fit. A return shipping label will be provided.
Timeline
Once items are received and inspected, you will be notified within 72 hours of approval or denial.
Item Conditions
Items must be unaltered, in original packaging, lace uncut, and bundles unwrapped. Products must not be used or worn.
No Add-Ons
No modifications or add-ons are accepted at the time of exchange. Corrected orders will ship once the exchange is approved.
Cancellations & Deliveries

Orders & Delivery Issues

Order Cancellations
Orders must be canceled within 24–48 hours of purchase. We will not cancel orders that have already shipped.
Unsuccessful Deliveries
If your package is lost, stolen, or sent to the wrong address, you must file a claim directly with the shipping carrier.
Customer Responsibility
Customers are responsible for providing accurate shipping details and head measurements before ordering.
No Refunds on Lost Packages
Velissé Hair does not issue refunds for packages lost, stolen, or damaged in transit. A claim will be filed with the carrier on your behalf.

Purchase Authorization Form

Required for every order — orders without a completed form will be automatically canceled.
Complete Form