Processing & Shipping Policy

Store Policies

Shipping & Processing
Policy

What to expect after you order.

Processing time refers to the period between placing your order and receiving your tracking number. Every order is carefully inspected, customized if needed, and packaged with care before it ships.

Processing Times

Order Processing

On-Hand Hair
3–5 days
Business days from order confirmation
Signature Remakes
2–3 weeks
Custom units made to your measurements
Order Cutoff
5:00 PM EST
Orders after 5 PM begin next business day at 8 AM

Expedited shipping does not reduce processing time. Processing may take longer during holidays and sales such as Black Friday, Cyber Monday, and Christmas. If a delay occurs, we will notify you via email — you may choose to wait or request a refund at that time.

Shipping

Shipping & Tracking

Tracking Number
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update with the carrier.
International Orders
Velissé Hair is not responsible for customs fees on international orders. All customs costs are the customer's responsibility.
Carrier Delays
We are not responsible for shipping delays caused by carriers or inclement weather once the package leaves our facility.
Address Accuracy
Please double-check your delivery address before completing checkout. We are not responsible for errors made during the ordering process.
Questions

Still need help?

If you have any questions about your order or our policies, reach out through our Contact page and we'll get back to you within 1–2 business days.